We Are Impedans Series - Quality Engineer, Sharmin Sultana

Position: Quality Engineer

Bio: Since childhood, I have been interested in solving mathematical problems. I excelled in logic based subjects such as Mathematics, Physics and Chemistry throughout high school. A fascination with technology manufacturing motivated me to be a Mechanical Engineer initially. I received my Master’s degree in Manufacturing Technology from University of Ulsan (South Korea). Following this, I grasped an opportunity to take up a master's project in plasma physics, which was completely different from my mechanical background. My passion for plasma has grown ever since that led me to do my Ph.D. in the application of plasma science and technology. I completed a Ph.D. in Engineering Physics from Ghent University (Belgium). In my free time, I like to travel, where I often explore new cities by foot to feel the city in a better way (exploring the main sights and smaller details, meet local residents or discover unique local attractions!). I also like to do crafts and DIY projects (paper art, making jewelry or sewing).

What drew you to this career?
During my academic studies, I developed solid analytical skills due to the requirements of my research and projects. I’m a detail-oriented person and I have strong organisational skills with a systematic problem-solving approach, which has driven my interest in this career path. Impedans specialise in the manufacture of intelligent sensors for smart manufacturing in the plasma processing industry. This position allows me to utilise my technical expertise for large projects with higher impact, which is the best part of it. Another aspect of the job that fascinates my perfectionist personality is quality management and thus ensuring that the quality of process and product have been implemented to ISO standard.

What's the biggest challenge you faced when taking on this new role?
Developing ISO compliant processes and procedures. Being a technical person and having little knowledge about quality management systems, I had a lot of new things to become familiar with. Knowing what we already have in place, knowing what state we are trying to achieve and knowing what needs to change to get to that state are all important steps in the development of standards of excellence in our quality management systems. Joining a team with complete focus on this process helped me to get up to speed at a fast pace. Besides the paperwork, familiarising myself with new technologies, understanding the product functionality and identifying areas of improvement, there is still much to learn to perform at a highest level.

What excites you about working for Impedans?
Being an experimentalist and being accountable for the final testing and inspection of Impedans products to ensure they meet specifications is the most enjoyable part of my job. The exciting part is to see our sensors being used in both fundamental research and manufacturing environments. It is inspiring to get involved with a vibrant company that serves a wide range of industrial applications such as medical, aerospace and semiconductor manufacturing - to develop and control new and existing plasma processes.

How would you describe your role in one word?
Challenging! It is my job to develop best practices to improve quality e.g. analysing results to decide on acceptance criteria of the final product. I also manage issues reported by customers from the initial contact stage right through to problem resolution, putting preventative actions in place to avoid other customers encountering the same issue. We must ensure the continuous improvement of the quality management system, implementing new quality procedures if needed, providing training for personnel, creating, maintaining and updating product quality checklists to reduce non-conformances in manufacturing and to maximise customer satisfaction as well as stay ahead of the competition.

How would you describe your experience so far at Impedans?
Encouraging! Impedans have a focus on innovation. There are lots of new things for me to learn and new challenges to overcome. Being surrounded by like minded individuals and working in a positive cultural environment facilitates my ability to learn and improve continuously. I am enjoying my work at Impedans.

Missed our previous blog in the series of 'We Are Impedans'? Follow this link to read about our Junior Full Stack Software Developer, Anesi Daniella Igunma.